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Aspeda Systems offers our clients the choice of two different packages for maintenance & support. These packages are designed to offer our clients the appropriate support coverage depending on their business needs.

Silver Maintenance and Support Package
The silver maintenance and support package is designed to offer sufficient software support coverage at a minimum possible cost. It is better suited for customers with less complicated environments that have adequate in-house resources to install maintain and support the FusionCode software. Additional support options can be added to offer a solution customized to specific requirements.

  • 24/7 Online Support - 8 hours response time
  • Software upgrades, new event releases and patch access
  • Proactive alert notification
  • FusionCode installation assistance (Optional)
  • FusionCode upgrade assistance (Optional)

Gold Maintenance and Support Package
The gold maintenance and support package is designed to offer comprehensive software support coverage to even the most demanding and complicated environments. Best candidates for this premier support coverage are clients with 24/7 mission critical environments. This package offers an excellent value for these clients! Clients with mission critical systems can be assured an easy, fast and reliable FusionCode deployment. It also ensures quick assistance in the event of a problem.

  • 24/7 Online Support – 4 hours response time*
  • Software upgrades, new event releases and patch access
  • Account management and quarterly reviews
  • Dedicated support team
  • Remote diagnostics to assist FusionCode troubleshooting
  • FusionCode installation assistance
  • FusionCode upgrade assistance
  • FusionCode thresholds customization assistance (20 events)
  • Proactive alert notification

* Critical Issues Only (System down)

 

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